Frequently Asked Questions

1. What is meant by BioBalance?

BioBalance refers to the process of returning the biological organisms within an environment to levels that occur naturally. Haven™ by BioBalance has been specially formulated to Bio-Balance indoor mold levels that are elevated due to water leaks, or high humidity.

2. Is Haven safe for my children and pets?

Haven™ by BioBalance is a mixture of natural ingredients that poses no health risk to you, your children, or your pets. The Material Safety Data Sheet for Haven™ (avilable by reqeust) demonstrates this by listing no hazards. 

3. How long does the HavenFog treatment take?

When using HavenFog, a treatment should only require 15-30 minutes to treat a 12′ x 12′ room depending on size of fogger, followed by closing the room up for at least 4 hours (24 hours is recommended). The longer the room is closed up, the more effective the treatment.

4. How long does a mold treatment last?

Dealing with mold problems is a process. To properly deal with mold contamination follow the steps in our Mold Treatment Guide, which include the following. 

a. The source of the moisture that was feeding the mold must be eliminated.

b. Visible mold contamination must be removed.

c. A HavenFog or HavenMist treatment must be conducted.

If these three items are completed, mold contamination will not return. However, if moisture returns to the environment, mold may return as well.

5. How do I fog my HVAC system?

Please refer to our detailed information here.

6. How do I fog my car?

Park your car in a location where it can sit undisturbed for 24 hours (a garage is often the best option). Start your car and turn on either the heat or the air conditioning on high with it set to recirculate. Plug your fog machine into an extension cord outside of the vehicle. Place your fog machine in the vehicle (on the floor, or on a seat) and turn it on. Be careful not to cut the extension cord by slamming the car door. Fog the vehicle until a film develops on the glass. This often requires ~15 minutes with a small fog machine and 5-7 minutes for a large fog machine. Unplug the extension cord to kill power to the fog machine. Quickly open the car door, turn off the engine and remove the fog machine. Do not worry about the fog that escapes, it is inconsequential. Keep the car closed up for at least 24 hours.

7. How do I clean out my hot fog machine?

After each use of the hot fogging machine, remove the tube from the machine and put into a cup of 80% distilled water and 20% white vinegar and run the entire cup through the machine.